SHIPPING + RETURNS
Where does my order ship from?
Our patterns are stored in Australia and the US.
All Australian orders will ship from Australia.
Individual pattern orders will ship from Australia (excluding orders placed from inside the US, which will be shipped from the US).
International wholesale orders will be shipped from the US (excluding orders placed from New Zealand, which will be shipped from Australia).
HOW DO YOU SHIP ORDERS?
All Australian orders and individual pattern orders (excluding US orders) are shipped with Australia Post. To keep prices affordable, all individual pattern orders are shipped by regular mail (postage stamps). Unfortunately this means that tracking information is not available for individual orders.
Australian and New Zealand wholesale orders will be shipped with Australia Post. Tracking details will be sent to you when the order has been dispatched.
US individual and wholesale orders will be shipped with the most affordable carrier available at the time of fulfilment. For wholesale orders, tracking details will be sent to you when the order has been dispatched.
WHEN WILL MY ORDER SHIP?
Orders will be processed in 2-3 business days. If you need an order fast-tracked, please get in touch prior to placing your order.
International orders may be subject to various import taxes and charges and are the responsibility of the customer.
You will receive an email notifying you of the shipment to the email associated with your order. Please note that our business hours are Monday – Friday from 10am – 5pm AEST and no orders will ship outside those hours.
HOW LONG WILL IT TAKE MY PACKAGE TO ARRIVE?
In Australia, delivery to metro areas will take approximately 3-4 business days, country locations will take 5-6 business days.
For deliveries to the US, delivery will take approximately 3-7 business days.
Orders to the rest of the world should take between 6 and 10 business days.
MY PACKAGE HASN’T SHOWN UP, WHAT DO I DO?
We are not responsible for lost or stolen packages, please make sure to double check your address when ordering. If a package is returned as undeliverable we are happy to re-send the package at the purchaser's expense to another address. If you suspect your package is lost, please contact us at hello@inthefolds.com so we can work out a solution.
I’M PURCHASING OUTSIDE OF AUSTRALIA, WHAT ABOUT CUSTOMS?
All orders are shipped with the full retail value of the product stated on the customs form and we are unable to change this or list the product as a gift. Orders placed outside of Australia may be subject to various import taxes and charges (excluding US orders, which are shipped from the US), these are your responsibility as the purchaser. For more information regarding these please contact your local customs office.
RETURN POLICY
All physical patterns can be returned within 30 days of purchase as long as the pattern is unopened and in saleable condition. Please contact us at hello@inthefolds.com before shipping us any returns and include your order number so that we can give you more details about returning the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Due to the nature of digital files we do not accept returns on our PDF patterns or products. If you have more questions regarding this please see our Digital Product Policies page.