SHIPPING + RETURNS
HOW DO YOU SHIP ORDERS?
All orders ship via Australia Post. To keep prices affordable, all orders are shipped by regular mail (postage stamps). Unfortunately this means that tracking information is not available for individual orders. For wholesale orders, tracking details will be sent to you when the order has been dispatched.
WHEN WILL MY ORDER SHIP?
Orders will be processed in 2-3 business days. If you need an order fast-tracked, please get in touch prior to placing your order.
International orders may be subject to various import taxes and charges and are the responsibility of the customer.
You will receive an email notifying you of the shipment to the email associated with your order. Please note that our business hours are Monday – Friday from 10am – 5pm AEST and no orders will ship outside those hours.
HOW LONG WILL IT TAKE MY PACKAGE TO ARRIVE?
In Australia, delivery to metro areas will take approximately 3-4 business days, country locations will take 5-6 business days.
Orders to the rest of the world should take between 6 and 10 business days.
MY PACKAGE HASN’T SHOWN UP, WHAT DO I DO?
We are not responsible for lost or stolen packages, please make sure to double check your address when ordering. If a package is returned as undeliverable we are happy to re-send the package at the purchaser's expense to another address. If you suspect your package is lost, please contact us at firstname.lastname@example.org so we can work out a solution.
WHY IS SHIPPING TO MY COUNTRY SO EXPENSIVE?
Unfortunately we do not set the shipping rates. Shipping from Australia is expensive (especially when patterns are being sent to the other side of the world). Shipping rates are set at cost price to keep them as low as possible for customers.
I’M PURCHASING OUTSIDE OF AUSTRALIA, WHAT ABOUT CUSTOMS?
All orders are shipped with the full retail value of the product stated on the customs form and we are unable to change this or list the product as a gift. Orders placed outside of Australia may be subject to various import taxes and charges, these are your responsibility as the purchaser. For more information regarding these please contact your local customs office.
All physical patterns can be returned within 30 days of purchase as long as the pattern is unopened and in salable condition. Please contact us at email@example.com before shipping us any returns and include your order number so that we can give you more details about returning the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Due to the nature of digital files we do not accept returns on our PDF patterns or products. If you have more questions regarding this please see our Digital Product Policies page.